How to reset your EndNote web account/library

In this article we will show you how you can reset your EndNote online/web account/library, ans start from fresh synchronising a new EndNote library of your choice.

"Resetting" Sync:
There are many cases where the user just needs to “start fresh” with sync, usually because they didn’t realize that after syncing, deleting on one side will cause information on the other side to delete, or because they didn’t understand the workflow and wound up with a large number of duplicates.

  1. Do a backup of the original library that contains everything that you want.
  2. Disable automatic syncing in EndNote preferences, and restart EndNote.
    EndNote: Edit > Preferences > Sync.
  3. Delete all references and all groups from EndNote Web, with the exception of Shared Groups and ResearcherID Groups.
  4. Empty the Trash both in the web application AND in EndNote desktop.
  5. In EndNote desktop, please add this to the end of your E-Mail Address in the Sync preferences: #!resetLocalSync
    Note that this is case sensitive -- #!resetLocalSync NOT #!resetlocalsync. For example, if the email address was john.smith @, we would change this to john.smith @!resetLocalSync
  6. Click Sync.
    EndNote: Tools > Sync
  7. EndNote will then appear to authenticate and return the prompt: “A Sync library can be linked to only one account. Do not proceed unless you intend to break the link to the original account.” This happens because we tricked EndNote into thinking it authenticated against another user. Click OK, and EndNote will purge any knowledge of a previous sync.
  8. EndNote will then display a message, “Your local sync state has been reset. Please re-enter your E-Mail Address, restart EndNote, and Sync again.”
  9. Restart EndNote.
  10. Open the Sync Preferences, enter the correct user/pass in and setup the automatic sync settings. Continuing with the example used above, I would now re-enter john.smith @ as my email address in the Preferences.
  11. When you next click Sync, you will once more get “A Sync library can be linked to only one account. Do not proceed unless you intend to break the link to the original account. Click OK.
  12. You will also be prompted to make a backup. This is up to you, but of course we recommend it.
  13. A complete sync will then begin.

A few important notes about this procedure:

• If the information is correct on the web, and you wish to use that as the starting point, please do NOT follow the steps above. Instead, simply make a new, blank EndNote desktop library and sync to that.
• The above steps essentially cause a first-time sync, so it could take some time to complete, especially if the library is large or contains a large number of file attachments.
• This process is ONLY for users who need to “start over” with Sync.
• To perform these steps, you need to have a correct version of the library available to sync from. If you do not have one, you will have to clean up existing file or create a new library with exactly the information you wish before beginning the steps above.
• Following these steps will solve the issue even if they have many desktops and iPads syncing to this account. The deletion of the original material on the Web will cause all of them to be cleared and after the last step, all of them will be repopulated upon their next sync. Note, if the iPad or another client attempts to sync while the new sync is in process, it may retrieve incomplete data. This should not be a concern as once the original library’s sync is completed, syncing from the other clients will bring in the rest of the information.


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Warm Regards,
Alfasoft EndNote Team